Highmark Avalanche Airbags come with a 2-year manufacturer's warranty. During this time frame, Highmark by Snowpulse will cover all repair and outbound shipping for your pack (should it fall under a valid warranty claim), not including standard wear and tear or damage caused by extreme or inappropriate use.
Highmark Avalanche Airbags come with a 2-year manufacturer's warranty. If you have a copy of your proof of purchase, please upload it here along with an image of the issue.
Upon receiving your warranty claim, we will contact you with a Return Authorization Number to begin your claim.
STEPS TO A SUCCESSFUL WARRANTY CLAIM
- Fill out the below form. The more information you can provide, the better!
- We will provide you with an RA for your return via email. If you don't receive an email within 2 business days, please check your junk mail.
- Mail your pack to Mountain Sports Distribution/Highmark by Snowpulse with the RA clearly displayed on the package. Please note that we do not require the cylinder to be mailed back to us if we are just doing work on your pack.
- If repair is not covered under warranty, you will be contacted by the warranty department with the cost/details of the repair. If it is covered by repair, the warranty department will not contact you unless a delay is to occur in the repair. Mountain Sports Distribution/Highmark by Snowpulse will return your pack to you and cover the cost of the shipping.